How to Claim Free Gift
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After signing in and adding $40+ worth of products, a pop-up will appear. Click 'Add to Cart' on the pop-up to claim your free gift.
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Frequently Asked Questions
Enjoy the exclusive gift from ohora.
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If your free gift isn't applied, please try the following steps:
- Sign In: Ensure you are signed in to your account; the free gift requires you to be logged in.
- Refresh Cart: Remove all products from your cart and add them back.
- Wait: Stay on the cart page for a few seconds to allow the pop-up to appear.
- Clear Cache: Delete your browser's cache and cookies.
- Use Incognito Mode: Try using your browser's incognito or private browsing mode.
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
