Privacy policy
ohora Privacy Policy
Last Updated and Effective Date: October 21, 2026
This Privacy Policy applies to personal information collected by Glluga Inc., doing business as ohora (“ohora,” “we,” “us,” or “our”), through our website available at ohora.com and related online services that link to this Privacy Policy. This Privacy Policy also covers rights and choices related to your personal information.
Personal Information We Collect
How We Use Personal Information
How We Share Personal Information
How We Protect and Retain Personal Information
Third-Party Applications/Websites
Changes To This Privacy Policy
Additional Information For California Residents
Personal Information We Collect
We collect personal information about you in different ways. For example, we collect personal information:
· Directly from you. This includes when you make an account, place an order, sign up to receive email or SMS marketing, join our membership, referral, or affiliate programs, participate in promotions, submit reviews or other content, or contact us for customer support.
· Automatically. This includes through cookies, server logs, and other tools on our website.
· From other sources. These can include our affiliates, service providers, vendors, advertising networks, analytics providers, social media platforms, membership and affiliate program providers, publicly available sources, and other companies.
The following are a few examples of our collection and use of personal information:
|
Examples of Personal information |
Primary Purpose |
|
|
Account Registration |
We collect your name, contact information, login credentials, account preferences, membership status, rewards information, purchase history, and actions you take while logged in. |
We use this information to provide account functionality, support checkout, maintain purchase history, manage preferences, and administer membership and rewards features. |
|
Customer Information |
We collect information from customers and prospective customers, such as name, email address, phone number, shipping address, billing address, and account or order information. |
We use this information to communicate with you, provide customer service, process and fulfill orders, manage accounts, respond to inquiries, and maintain our business relationship with you. |
|
Email and SMS Marketing |
If you sign up for or receive marketing communications from us, we may collect your contact information, communication preferences, and information about how you engage with our emails or text messages, such as opens, clicks, purchases after receiving a message, and unsubscribe requests. We use email and SMS marketing tools, including Klaviyo, to help send and measure these communications. |
We use this information to send marketing messages, personalize communications, measure campaign performance, manage subscriptions, and comply with applicable messaging laws. Where required by law, we will ask for your consent before sending certain marketing communications. For the purposes of this Privacy Policy, “mobile data” is defined as (i) a data subject’s mobile phone number, as provided by the data subject, and (ii) the status of the data subject’s consent to receive marketing-related SMS. We do not sell or share mobile data with third parties, affiliates, or partners for marketing or promotional purposes. We only share mobile data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use. |
|
Feedback/Support |
If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send. |
We use this information to respond to inquiries, provide customer support, improve products and services, and maintain records of our communications. |
|
Membership, Referral, and Affiliate Programs |
When you join or participate in our membership, rewards, referral, or affiliate programs, we may collect account information, contact information, birthday, purchase history, membership tier and status, points, store credit or cashback balances, referral links or codes, referral purchases, milestone reward activity, social follow activity, review activity, commission or referral activity, and related program communications. |
We use this information to administer program participation, provide and track points, store credits, cashback, discounts, referral rewards, commissions, birthday rewards, milestone gifts, and other member or affiliate benefits, prevent misuse of the programs, and communicate with you about program activity and terms. |
|
Order Placement |
When you place an order, we collect your name, billing address, shipping address, email address, phone number, order details, payment information, invoices and order confirmations, shipping information, and related transaction information. |
We use this information to provide products or services to you, fulfill our contract with you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, consistent with your preferences, provide information or advertising relating to our products or services. |
|
We use technology, such as cookies, log files, web beacons, tags, pixels, and similar tools, to learn how you engage with our website. This may include your browser version, IP address, time zone, cookie information, sites or products viewed, search terms, pages viewed, links clicked, items added to cart, checkout activity, device and browser information, referring website, approximate location, and other interaction information. We also use session replay technology, which records how you interact with our website, such as mouse movements, clicks, scrolling, and pages visited. These tools are configured to mask information you type into form fields. |
We use this information to load the website accurately for you, operate and improve the website, perform analytics on site usage, optimize the website, understand product interest and browsing behavior, detect and prevent fraud, and support advertising and marketing consistent with your preferences.
|
|
|
User Content |
If you choose to submit reviews, photo reviews, comments, questions, social media activity, or similar content, we may maintain records of the content you submit and related metadata. |
We use this information to publish and manage user-submitted content, respond to questions, understand customer feedback, administer review-related rewards, and help maintain a safe online environment. |
|
We may allow advertising and social media partners to place tracking technologies on our website, such as cookies or pixels. These partners may collect information about your activity on our website and across other websites or services over time to help deliver ads, measure ad performance, build audiences, personalize marketing, and attribute conversions. |
You may opt out of the use of these technologies for targeted advertising through the “Your Privacy Choices” link available on our website. You can also find more information about your options with regard to this technology in the Your Choices section below. |
Sensitive Information Disclosure. We do not seek to collect sensitive personal information through the website, and we do not sell or share sensitive personal information for cross-context behavioral advertising.
How We Use Personal Information
We also use personal information to:
· Identify you when you visit our website.
· Complete transactions.
· Improve or create services and products.
· Provide account features, rewards, referrals, discounts, and checkout functionality.
· Conduct analytics.
· Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
· Market our products or services.
· Find and prevent malicious, deceptive, fraudulent, or illegal activity.
· Find and prevent security incidents.
· Enforce our policies and agreements.
· Debug, find, and fix errors that impair our website and services.
· Comply with legal or regulatory obligations.
· Establish or exercise our rights.
· Defend against legal claims.
· Manage our relationships.
· For other reasons with your consent.
The sections above describe our main purposes in collecting your personal information, but often we have multiple purposes. For instance, if you make an online purchase, we may collect your information to perform our contract with you. We may also use that data so that we can easily address questions about an order.
To the extent we store and use deidentified personal information, we will not try to reidentify the information, except to test our deidentification methods. If we share deidentified personal information we will obligate the recipient not to try to reidentify the personal information.
How We Share Personal Information
In addition to the specific situations discussed elsewhere in this Privacy Policy we may share personal information in the following situations:
· Affiliates and Acquisitions. We may share personal information with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, our business, all of our assets, or part of our assets, we may share personal information with that company.
· Other Disclosures without Your Consent. We may share personal information to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your personal information to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your personal information may be shared to ship products to you.
· Public. Some features may allow you to post reviews, comments, photos, or other content. If you choose to submit content in a public area, that content may be publicly available.
· Service Providers. We may share your personal information with service providers that help us run our website, host and power our online store, process payments, fulfill orders, provide shipping and logistics, provide customer support, conduct analytics, deliver email and SMS marketing, operate rewards, referral, membership, and affiliate features, prevent fraud, and provide technical support.
· Professional Services. We may share personal information with our professional service providers, such as auditors or lawyers.
· Other Disclosures with Your Consent. We may share your personal information with third parties when you consent or direct us to.
Some jurisdictions require us to disclose whether the following categories of personal information are collected, disclosed for a business purpose, “sold,” or “shared” for cross-context behavioral advertising or targeted advertising. The table below indicates the categories of personal information we collect and transfer in a variety of contexts. We may disclose any of the information below with government entities as required by law. We do not “sell” your personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures to advertising, analytics, and social media partners through cookies, pixels, and similar technologies. We do not have actual knowledge that we sell or share personal information of anyone under 16 years of age.
|
Category of Personal Information |
Category of Recipients |
|
|
Disclosures for a |
Sharing for Targeted Advertising |
|
|
Identifiers – this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name. |
· Affiliates or subsidiaries. · Data analytics providers. · Internet service providers. · Operating systems and platforms. · Other Service Providers. · Payment processors and financial institutions. · Professional services organizations, this may include auditors and law firms. · Social networks. |
· Advertising networks.
|
|
Government Issued Identification – this may include things like social security number, driver’s license number, or state issued identification number. |
· Not collected. |
· Not shared. |
|
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. |
· Payment processors and financial institutions. · Other Service Providers. |
· Not shared. |
|
Health Related Information – this may include medical information, mental or physical condition or treatment, or health insurance information. |
· Not collected. |
· Not shared. |
|
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc. |
· Not collected. |
· Not shared. |
|
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
· Affiliates or subsidiaries. · Data analytics providers. · Other Service Providers. · Payment processors and financial institutions. · Professional services organizations, this may include auditors and law firms. · Social networks. |
· Advertising networks. · Social networks. |
|
Biometric information – this may include a biological or behavioral characteristic used to establish a person’s identity. |
· Not collected. |
· Not shared. |
|
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad. |
· Advertising networks. · Data analytics providers. · Internet service providers. · Operating systems and platforms. · Other Service Providers. · Social networks. |
· Advertising networks. · Social networks. |
|
Geolocation data – this may include non-precise geolocation information. |
· Data analytics providers. · Internet service providers. · Operating systems and platforms. · Other Service Providers. |
· Advertising networks. · Social networks. |
|
Audio, electronic, visual, thermal, olfactory, or similar information – this may include photos or videos you submit with reviews. |
· Other Service Providers. |
· Not shared. |
|
Professional or employment-related information – this includes, for example, information submitted by job applicants. |
· Not collected through the website. |
· Not shared. |
|
Non-public education information (as defined in the Family Educational Rights and Privacy Act) |
· Not collected. |
· Not shared. |
|
Inferences drawn from any of the information listed above |
· Affiliates or subsidiaries. · Data analytics providers. · Other Service Providers. · Social networks. |
· Advertising networks. · Social networks. |
|
Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number. |
· Affiliates or subsidiaries. · Other Service Providers. · Payment processors and financial institutions. · Professional services organizations, this may include auditors and law firms. |
· Not shared. |
Depending on where you live, including if you are a resident of California or another U.S. state with a comprehensive consumer privacy law, you may have some or all of the following privacy rights:
· Access. You may request access to your personal information or confirmation that we have personal information about you. In certain limited cases, you may ask to receive access to your personal information in a portable, machine-readable form.
· List of Third-Party Recipients. In some states, you may request a list of specific third parties to which we have disclosed personal information. Some states also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find category-level information in the table above under the “How We Share Personal Information” section.
· Change. You can ask us to correct inaccurate or incomplete data by contacting us using the information below. We may keep historical data in our backup files as permitted by law.
· Deletion. You may ask us to delete your personal information. If required by law, we will grant such a request, but note that in many cases, we must keep your personal information to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
· Opt-out of Sale, Sharing, or Targeted Advertising. You may opt out of certain disclosures of personal information that are considered a “sale,” “sharing,” or “targeted advertising” under applicable law by using the “Your Privacy Choices” link available on our website. We recognize Global Privacy Control (GPC) signals broadcast from web browsers as opt-out requests where required by applicable law. Please note that the GPC will apply only to your current browser. We do not recognize the “Do Not Track” signal.
· Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
· Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
· Revocation Of Consent. Where we process your personal information based upon consent, you may revoke consent. Note, if you revoke consent for processing personal information, we may no longer be able to provide you some types of services.
· California Shine the Light. If you would like more information on the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section.
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny a request because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.
Submitting Requests
You may exercise the above rights by contacting us using the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
We may require you to verify your identity before we process certain requests. Depending on your request, we may ask for information such as your name, email address, phone number, order information, account information, or other information that allows us to match your request to information we maintain.
In some circumstances, you may designate an authorized agent to exercise rights on your behalf. If you are an authorized agent, we may require you to provide written permission from the individual authorizing you to act on their behalf and may also require the individual to verify their identity directly with us.
How We Protect and Retain Personal Information
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal information, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Some of our websites permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal information for only as long as necessary to fulfill the purposes in this Privacy Policy unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information. We also weigh the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we obtained the personal information and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Policy
We may change this Privacy Policy and our privacy practices from time to time. New privacy policies will be published on our website. If changes are material, we may provide additional notice, such as by posting a notice on our website or sending an email notice. This Privacy Policy shows its Last Updated and Effective Date above. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Our websites and online services are not directed to children under 13 years old, and we do not knowingly sell or share personal information of consumers under 16 years old.
Contact Information
If you have questions, comments, or complaints about our privacy practices, would like to exercise a privacy right, or need to access this Privacy Policy in a different format due to a disability, please contact us at help_us@ohora.com. We will try to address your requests and provide you with additional privacy-related information.
Additional rights may apply depending on where you live. If you are not satisfied with our response to a privacy rights request, you may have the right to appeal our decision or contact your state attorney general or other applicable privacy regulator.
Additional Information For California Residents
California law requires us to disclose the following information about our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Privacy Policy. Other U.S. state privacy laws may provide similar rights and requirements, and we will honor those rights where they apply to us.
California Notice of Financial Incentive. We offer membership, referral, affiliate, promotional, reward, store credit, discount, and similar programs that may provide perks, rewards, commissions, store credits, discounts, exclusive offers, or other benefits. When you sign up for or participate in these programs, we may collect personal information such as your name, email address, phone number, account information, purchase history, referral or affiliate link activity, reward and store credit activity, and related program communications. Under California law, these programs may be considered financial incentive or price or service difference programs because they involve collecting personal information. We do not assign a fixed monetary value to the personal information we collect. Based on our reasonable estimate, the value of your personal information to us is reasonably related to the value of the benefits you receive through the applicable program, which may be based on the cost of providing those benefits. You may opt in to these programs by following the sign-up process for the applicable program, and you may withdraw by following the instructions in the applicable program terms or contacting us using the information below.
