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Frequently Asked Questions
Enjoy the exclusive early Black Friday & Cyber Monday sale from ohora.
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Orders may be partially refunded and shipped separately in case of out-of-stock items.
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GWP items may not be available if sold out; random replacement items may be sent instead.
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No, we will not be offering price matching on previous purchases during the BFCM event.
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Some items during the BFCM sale are final sale and cannot be returned or exchanged. Please check the product details before purchasing.
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Yes, we reserve the right to verify all orders and may cancel orders that appear fraudulent or violate our terms and conditions.
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Please allow 3-5 business days for order processing. Shipping times will vary based on your location and shipping method selected. Shipping costs are non-refundable.
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Due to high order volumes, we cannot replace lost or stolen packages with non-sale items. We recommend using tracking and secure delivery options.
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Our return period is 30 days from the date of delivery. Please make sure your items are unused and in their original packaging when initiating a return.
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Used items are not eligible for full refunds.
