Frequently Asked Questions
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Simply sign up through our Membership Page to join. Once you're registered, you'll receive your personal referral link and can start unlocking member benefits.
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Share your unique referral link with friends. New customers who use your referral link will receive 10% off their first purchase.
As a member, you'll earn 10% commission in store credits on every eligible purchase made through your referral link, including purchases from both first-time and returning customers.
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Yes! You can share your referral link with both new and returning customers.
- New customers receive 10% off their first purchase, and you'll earn 10% commission in store credits on their eligible purchases.
- Returning customers are not eligible for the 10% referral discount, but you'll still earn 10% commission in store credits on their eligible purchases made through your referral link.
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No. Self-referrals are not eligible for referral rewards or commissions.
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No! You can refer as many friends as you'd like. There is no limit to the number of referrals or commissions you can earn on eligible purchases made through your referral link.
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Referral commissions are issued as store credits and will appear in your Wallet 14 days after the eligible order is completed. Orders that are canceled or refunded are not eligible for commissions.
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Log in to your Membership account and visit your Membership dashboard. Your personal referral link will be displayed there, ready to copy and share with friends.
If you'd like to update your referral link, please contact our Customer Support team. We'll be happy to assist if your request is eligible.
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Every eligible purchase you make brings you closer to your next milestone. As you reach each milestone, you'll unlock exclusive rewards such as store credits, special offers, free gifts, and other member-only perks. You can track your milestone progress anytime from your Membership dashboard.
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Once you've unlocked an available reward, simply claim it from your Membership dashboard. Eligible rewards can then be applied during checkout according to the reward's terms.
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Store credits are automatically added to your Wallet and can be applied toward eligible purchases during checkout.
Store credits are valid for 365 days from the date they are issued. You can view your available balance, transaction history, and expiration dates anytime in your Wallet.
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No. Store credits are non-transferable and can only be used by the account that earned them.
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Yes! Store credits can be combined with a promo code unless otherwise stated.
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Canceled or returned orders are not eligible for referral commissions or milestone progress. Any associated store credits, rewards, or milestone progress may be adjusted accordingly.
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There are several reasons why a referral commission may not have been issued:
- The order is still within the 14-day pending period.
- The referred order was canceled or refunded.
- The purchase did not qualify under the Membership Program Terms & Conditions.
If you believe there's been an error, please contact our Customer Support team and we'll be happy to help.
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If you have any questions, please contact our Customer Support team at help_us@ohora.com
